Terms and Conditions
Welcome to VillHeart, your premier destination for authentic handmade ceramic pots and utensils. By using our website or making a purchase, you agree to comply with the following terms and conditions. Please take a moment to review them.
Acceptance of Terms
By accessing our website or purchasing our products, you acknowledge and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, we kindly ask you not to use our website.
Products and Services
VillHeart, headquartered in West Bengal, India, specializes in providing handmade ceramic pots and utensils sourced from rural villages. Our commitment is to offer genuine, handcrafted products that bring a touch of rural charm to urban homes..
Product Authenticity
Our products are handmade, and variations in color, size, and design may occur, contributing to the uniqueness of each piece. Your understanding and appreciation of the individuality of handmade items are valued.
Ordering and Payment
You can conveniently place orders on our website, and payments can be securely made using the provided payment methods. Prices are in Indian Rupees (INR) and include applicable taxes. VillHeart reserves the right to adjust product prices and shipping costs without prior notice.
Shipping and Delivery
We offer domestic and international shipping. Shipping costs and delivery times vary by destination. Customers are responsible for any customs duties or taxes applicable to their order. VillHeart is not liable for delays caused by customs processes or unforeseen circumstances.
Returns and Exchanges
Your satisfaction is our priority. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We may request photographic evidence to process your request. VillHeart will replace the item or issue a refund as appropriate.
Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
Governing Law
These Terms and Conditions are governed by the laws of the Republic of India. Any disputes arising from website use or product purchases will be subject to the exclusive jurisdiction of West Bengal, India courts.
Contact Information
For any questions or concerns about these Terms and Conditions, please reach out to us at help@villheart.com.
Thank you for choosing VillHeart. We trust our products will add a touch of authenticity to your home.