At VillHeart, we strive to provide our customers with a seamless and reliable shipping experience. Our Shipping Policy outlines important details regarding shipping methods, delivery times, costs, and more to ensure clarity and transparency for our valued customers.

1. Shipping Methods:

We utilize the services of Delhivery, a trusted logistics partner, to handle our shipping operations. Delhivery offers a robust network and efficient delivery solutions, enabling us to provide nationwide shipping across India.

2. Shipping Locations:

We are pleased to offer shipping services to customers across India. Whether you reside in metropolitan cities, suburban areas, or rural villages, we endeavor to deliver our products to your doorstep.

3. Shipping Times:

Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and holidays. Once your order has been processed, shipping times may vary based on your location and the selected shipping method. Estimated delivery times will be provided to you during the checkout process.

4. Shipping Costs:

Shipping costs are calculated based on various factors, including the weight of your order, your shipping destination, and the selected shipping method. You will have the opportunity to review and select your preferred shipping option at checkout, with shipping costs clearly displayed before you finalize your purchase.

5. Order Tracking:

Upon shipment of your order, you will receive a shipping confirmation email containing a unique tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to you. You can easily track your order’s status by entering the tracking number on the Delhivery website or through the provided tracking link.

6. Delivery Process:

Delhivery will make multiple delivery attempts to ensure successful delivery of your order. If you are unavailable to receive the package at the time of delivery, the courier may leave a notification with instructions for arranging a re-delivery or alternative delivery options.

7. Contact Us:

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please feel free to contact our customer service team at help@villheart.com. We are committed to providing timely assistance and ensuring a positive shipping experience for our customers.

Thank you for choosing VillHeart for your home decor needs. We appreciate your trust and look forward to serving you.