Welcome to VillHeart’s Shipping and Delivery page, where we outline the details of our shipping process to ensure a smooth and satisfactory experience for our valued customers.

1. Shipping Partners

At VillHeart, we partner with Delhivery, a renowned logistics company in India, to handle our shipping operations. Delhivery’s extensive network and reliable service enable us to offer nationwide shipping, reaching customers across all states and union territories.

2. Shipping Locations

We are proud to offer Pan India delivery, ensuring that customers from every corner of the country can enjoy our authentic handmade products. Whether you reside in a bustling city, a serene suburb, or a remote village, we are committed to delivering your order to your doorstep with efficiency and care.

3. Shipping Times

Orders placed with VillHeart are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays. While we strive to dispatch your order promptly, delivery times may vary depending on your location and the shipping method selected at checkout.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order, your shipping destination, and the selected delivery speed. You will see the applicable shipping charges displayed at checkout before you finalize your purchase. From time to time, we may offer promotional discounts or free shipping on qualifying orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a unique tracking number. This tracking number allows you to monitor the status of your package as it makes its way to you. Simply enter the tracking number on the Delhivery website or click the tracking link provided in the email to stay updated on your order’s journey.

6. Delivery Process

Delhivery will make multiple delivery attempts to ensure successful delivery of your order. If you are unavailable to receive the package at the time of delivery, the courier may leave a notification with instructions for arranging a re-delivery or collecting the package from a nearby facility. Please ensure that someone is available to receive the delivery or provide clear instructions for the courier to follow.

7. Contact Us

If you have any questions or concerns regarding shipping and delivery, please do not hesitate to reach out to our customer service team at help@villheart.com. We are here to assist you with any inquiries and provide updates on the status of your order.

Thank you for choosing VillHeart. We appreciate your trust in us, and we are dedicated to ensuring that your handmade treasures reach you safely and promptly.