At VillHeart, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return, exchange, and refund policy outlined below.

1. Returns

– You may return any unused and undamaged item within 14 days of the delivery date for a full refund or store credit.
– To initiate a return, please contact our customer service team at help@villheart.com with your order number and reason for return. We will provide you with return instructions and a return authorization (RA) number, which must be included with your return package.
– Returned items must be in their original packaging and condition, with all tags and labels intact.

2. Exchanges

– If you wish to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order to request an exchange.
– We will provide you with instructions on how to return the original item and place a new order for the desired item. Exchanges are subject to availability.

3. Refunds

– Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds will be issued to the original form of payment used for the purchase.
– Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defective or damaged item.

4. Defective or Damaged Items

– If you receive a defective or damaged item, please contact us immediately upon receipt. We will replace the item at no additional cost to you or provide a full refund, including return shipping costs.
– Claims for defective or damaged items must be made within 7 days of delivery. We may request photographic evidence to facilitate the return process.

5. Return Authorization

– All returns must be authorized by VillHeart prior to shipment. Please do not send any items back without obtaining a return authorization (RA) number from our customer service team.
– Returns received without a valid RA number may be subject to delays in processing or refusal.

6. Contact Us

If you have any questions or concerns about our return, exchange, and refund policy, please don’t hesitate to contact us at help@villheart.com. Our dedicated customer service team is here to assist you and ensure a smooth and hassle-free shopping experience.

Thank you for choosing VillHeart.

Warm Regards!