Welcome to VillHeart’s FAQ page! Here are answers to some commonly asked questions to help you navigate your shopping experience with us:

1. What payment methods do you accept?
– We accept a variety of payment methods, including credit cards, debit cards, net banking, and UPI (Unified Payments Interface). You can choose the option that is most convenient for you at checkout.

2. How secure is your online payment process?
– We take the security of your payment information very seriously. Our website employs industry-standard encryption technology to ensure that your personal and financial information is protected during the checkout process. Additionally, we use trusted payment gateways to process all transactions securely.

3. How can I track my order?
– Once your order has been shipped, you will receive a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the status of your package and track its progress as it makes its way to you. Simply enter the tracking number on the Delhivery website or follow the provided tracking link for real-time updates on your order’s delivery status.

4. Do you offer international shipping?
– At the moment, we only offer shipping within India. We do not currently ship internationally. However, we are continuously exploring options to expand our shipping capabilities to serve customers worldwide in the future.

5. What is your return policy?
– We want you to be completely satisfied with your purchase from VillHeart. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please refer to our Return, Exchange, and Refund Policy for more details on how to initiate a return.

6. How long does it take to receive a refund for returned items?
– Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds will be issued to the original form of payment used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.

7. How can I contact customer support if I have any questions or concerns?
– If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at help@villheart.com. We strive to respond to all inquiries promptly and provide the assistance you need.

If you have any further questions that are not addressed here, please don’t hesitate to contact us. We are committed to providing excellent customer service and ensuring that your shopping experience with VillHeart is enjoyable and hassle-free.

Thank you for choosing VillHeart!